Your account email history will contain all service-related emails sent to your registered customer profile email. To access your email history from your customer portal, follow the steps below. 1. Log in to your Nexym user portal2. Click on your name from the top-right3. From the dropdown, select Email History 4. You will find your service […]
Update customer portal contact information
Your customer portal contact information is the contact information associated to your customer profile. To update your customer profile contact information, follow the steps below. 1. Log in to your Nexym user portal2. Click on your name from the top-right3. From the dropdown, select Account Details 4. There will be 2 contact information sections: Personal […]
Lost Two-Factor (2FA) code and locked out of account
If you are locked out of your customer portal account because you cannot access the device where you setup your 2FA code for your customer portal account, follow the steps below. Step One: Locate your backup code Don’t have access to your backup code? Go to Step Two below. When you enabled two-factor authentication, you […]
Transfer account ownership
You can transfer full ownership of your account and services to a new individual and/or organization. The steps below require completion by both the current owner and to be new owner of the account. The steps are outlined in 3 parts to be completed in sequential order, users are defined as: Current owner: The user […]
Enable Two-Factor (2FA) authentication
Two-factor authentication is an extra step to prove it’s really you when logging into your Nexym user portal, by sending a code to the Google authenticator app on your mobile phone. You can enable Two-Factor (2FA) authentication on your customer portal account. 1. Log in to your Nexym user portal 2. Click on your profile […]
Provide access to your account or services
You can provide access to your hosting account using a tool called User Management. This is a helpful and secure tool for providing website developers, website designers or any external user access to your hosting account. 1. Log in to your Nexym user portal 2. Click on your profile name at the top right and […]
Reset your Nexym user portal password
Your user portal is where you can manage your services, payments, and support requests. 1. Go to the Nexym user login page 2. Above the Password field, click on the Forgot? link 3. On the Lost Password Reset page, enter the email address associated with your Nexym user account and click the Submit button ⚠️ […]